Payment troubleshooting

Your bank rejected the charge. This is decided by the card issuer, not by us — we never see the reason code they used internally.

• Confirm the card has sufficient available balance or credit.
• Check that the card is enabled for online and international payments.
• Call the number on the back of your card and ask them to approve the charge from “TrustForge Solutions”.
• Try a different card, or ask us to send a bank-transfer invoice instead.

The 3-digit security code or the billing address you entered does not match what your bank has on file.

• Re-enter the CVV printed on the card (the 4-digit code on the front for American Express).
• Use the billing address exactly as it appears on your card statement, including apartment or suite number.
• Make sure the ZIP/postal code matches the billing address, not the delivery address.

The available balance on the card or account is lower than the invoice amount, or a daily spending limit was reached.

• Check for pending holds that reduce your available balance.
• Ask your bank to temporarily raise your daily transaction limit.
• Split the payment: contact us and we can issue two smaller invoices.

The expiry date entered is in the past or does not match the card.

• Use the MM/YY exactly as embossed or printed on the card.
• If your card was recently reissued, use the new card number and expiry, not the old one.

Each checkout link is tied to a single invoice. Once the invoice is paid — or after the link's validity window — it can no longer be reopened.

• Check your email for the paid receipt before trying again, so you don't pay twice.
• Request a fresh link from us and complete payment in the same browser session.

The checkout session could not be created. This is almost always caused by an incomplete billing form or an unusual phone/email format.

• Enter the phone number in full international format, e.g. +1 704 530 5540.
• Double-check the email address for typos and avoid trailing spaces.
• Disable ad-blockers or privacy extensions that may block the checkout redirect, then retry.

Card networks can take a few minutes to confirm a payment. Some banks also place a temporary authorisation hold that looks like a charge.

• Wait five minutes and refresh your invoice page — status updates automatically once the payment clears.
• If it still shows unpaid after an hour, email us your invoice number and the last four digits of the card.

Retrying a checkout can create a second authorisation. Authorisations that were never captured drop off on their own.

• Compare the two entries — pending authorisations usually disappear within 3–7 business days.
• If both amounts have settled, contact us with both transaction dates and we will refund the duplicate.